Privacy policy

Barrier Base Limited – Privacy Policy

1. Introduction

Barrier Base Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal data when you interact with us, including via our website, email, phone, or when placing orders.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Company Details

Barrier Base Limited
104 Middlemore Industrial Estate
Middlemore Road
Smethwick
Birmingham
B66 2EP
United Kingdom
Company No. 16792839
Email: sales@barrierbase.co.uk
Phone: +44 (0)7545 243123

3. What Data We Collect

We may collect and process the following types of personal data:

a) Contact Information

Name
Email address
Phone number
Company name and job title

b) Order & Transaction Data

Billing and delivery address
Order details and purchase history
Payment details (processed securely via third-party providers — we do not store full card details)

c) Technical Data

IP address
Browser type and version
Device information
Website usage data (via cookies)

d) Communications

Emails, phone calls, and messages sent to us
Enquiries and quote requests

4. How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil orders
To manage enquiries and provide quotations
To communicate with you regarding your orders or services
To improve our website, products, and services
To comply with legal and regulatory obligations
To prevent fraud and ensure security

Where appropriate, we rely on the following lawful bases:

Contractual necessity (to fulfil orders)
Legitimate interests (to operate and grow our business)
Legal obligations (e.g. accounting, tax compliance)
Consent (for marketing communications where required)

5. Marketing Communications

We may send you marketing communications if:

You have requested information from us
You have purchased from us and we believe the information is relevant

You can opt out at any time by:

Clicking “unsubscribe” in emails
Contacting us directly at sales@barrierbase.co.uk

6. Sharing Your Data

We may share your data with trusted third parties where necessary, including:

Delivery and logistics providers
Payment processors
IT and website service providers
Professional advisers (accountants, legal, etc.)

All third parties are required to respect the security of your data and comply with data protection laws.

We do not sell your personal data.

7. Data Retention

We retain personal data only as long as necessary:

Order and financial records: typically 6 years (for legal/tax purposes)
Enquiries: retained as needed for business purposes
Marketing data: until you opt out

8. Data Security

We implement appropriate technical and organisational measures to protect your data from:

Unauthorised access
Loss or misuse
Disclosure or alteration

However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Request data portability
Withdraw consent at any time (where consent is relied upon)

To exercise your rights, contact: sales@barrierbase.co.uk

10. Cookies

Our website may use cookies to:

Improve functionality and user experience
Analyse website traffic
Support marketing and advertising efforts

You can control cookie settings via your browser.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Complaints

If you have concerns about how we handle your data, you can contact us directly.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk