Returns & Refund Policy

1. General Policy

We supply industrial and made-to-order products. Returns are accepted only under specific conditions outlined below.

2. Damaged or Faulty Goods

If goods arrive damaged or defective:

• Must be reported within 48 hours of delivery
• Provide photos and details to: sales@barrierbase.co.uk
• We will arrange replacement, repair, or refund where appropriate

Failure to report within this timeframe may result in rejection of the claim.

3. Incorrect Items Supplied

If we supply incorrect goods:

• Notify us within 48 hours
• We will arrange collection and replacement at no cost

4. Change of Mind / Unwanted Goods

Returns for unwanted items are subject to:

• Prior written approval
• A restocking fee (typically 15–25%)
• Goods must be unused and in original packaging
• Customer responsible for return shipping

Custom, fabricated, or made-to-order items are non-refundable.

5. Order Cancellation

• Orders cannot be cancelled once production or dispatch has commenced
• Where cancellation is accepted, costs already incurred will be deducted

6. Refunds

• Approved refunds are processed within 7–14 working days
• Refunds are issued to the original payment method