Shipping Policy 

1. Delivery Coverage

We deliver across the UK and can arrange international shipping upon request.

2. Delivery Methods

• Standard delivery via pallet networks or courier services
• Large items (e.g. Armco barriers) are delivered on pallets or specialist transport

3. Lead Times

• Stock items: typically 2–5 working days
• Made-to-order items: typically 5–15+ working days

4. Delivery Charges

• Calculated at checkout or quoted separately
• Based on size, weight, and delivery location

5. Pallet Deliveries – Customer Responsibility (Critical)

ALL palletised deliveries require offloading by the customer using suitable equipment.

• A forklift or appropriate mechanical handling equipment is mandatory for unloading pallet deliveries
• Delivery drivers are not responsible for unloading heavy or oversized goods
• Tail lifts and pump trucks are not guaranteed and may not be suitable for industrial products
• If adequate unloading facilities are not available, delivery may fail and re-delivery charges will apply

It is the customer’s responsibility to ensure:

• Safe and suitable access for delivery vehicles
• Appropriate unloading equipment and personnel are available at the time of delivery

6. Delivery Conditions

• Failed deliveries due to lack of access or unloading capability may incur additional charges
• The customer must be present or have a representative on-site to receive goods

7. Receiving Goods

Upon delivery:

• Inspect goods before signing
• Note any damage on the delivery note
• Take photographic evidence where applicable

Signing for goods without noting damage may void claims.

8. Delays

We are not liable for delays caused by:

• Courier or transport providers
• Weather or external disruptions
• Supply chain issues